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March 12, 2008
Welcome!
Welcome to the Perspective Leadership newsletter, A New Perspective!
It is going out to people I know and have worked with at some point
in our professional lives. Some of you I see regularly, some of
you not so much and I hope this is a way for us to stay in touch.
If you’re not interested in one more newsletter, please feel
free to unsubscribe at the bottom of the page. I understand everyone
has to manage their information flow! For those of you who are left,
I plan to write every month or two with my latest thinking on leadership
based on the work I’m doing as a leadership coach and consultant.
As the name implies, my hope is to provide you with a New Perspective—on
leadership, on business, or on yourself. In my one-on-one coaching,
I’ve found that there is amazing value in being able to pause
for just a moment in our extremely busy days—to reflect, to
assess, or to see things a little differently. I hope spending a
few minutes with the newsletter will help you do just that.
Moving Technology Leaders to New Levels
Many of you know that I have long been fascinated by the impact
of leadership on organizations, and hold a firm conviction that
strong leadership is a significant driver of bottom line results
in organizations. That’s why I do what I’m doing now.
And, I am also convinced that people with technical or engineering
backgrounds have unique needs in making the shifts required of successful
senior leaders—based both on the preferences of those who
choose technical fields to begin with, and the very ways of thinking
that they are exposed to through their education and as practitioners.
The shifts are listed on my website, and I’ll be exploring
some of them in newsletters to come. Today, I’d like to address
one that is at the heart of a new way of thinking…
Shifting from Being the One with
the Answers to Being the one with the Questions
Most of us grew up dutifully going to school where each assignment
was graded and each answer judged “right” or “wrong”.
The goal was to get the most “right”. That was very
clear. Even when we got to college, while there may have been more
complex thinking involved, at the end of the day, success was based
on having the best argument—proving oneself right. And then
we enter the work world where things get a little fuzzier, and no
one gives a grade on every assignment, but it’s still clear
that the more you know and are “right” about, the more
you can do and bigger impact you have. After all those years, having
the right answer is the key to success, we’ve all learned.
It’s gotten us to where we are and it’s become a habit.
But then, something happens. As we become leaders of more and bigger,
does needing to be “right” ever start getting in the
way? My observation is that it does. It does when you want creativity
and innovation from your team, and they keep looking to you for
the right answer. It does when you have a different opinion than
a client or customer and are trying to find a common solution. It
does when you want everyone’s best thinking applied to a problem
but you already have made a decision. It does when you want to learn
from others but aren’t open to feedback. It does when there
are problems with possible “good” answers or “better”
answers but no sure-fire “right” answers.
So maybe there are cases when being right really isn’t helpful.
But, is the answer to be wrong? Not to stake an opinion? To be wishy-washy?
To see what needs to be done and not say anything? Those options
could lead to disaster. So, if you’re not RIGHT, what ARE
you?
- You are able to be OPEN and CURIOUS when it would be helpful
- You are able to recognize WHEN being open and curious would
be more helpful than being right
That can be a tough one for a lot of people, but can pay big dividends
if the shift is made.
So, what does open and curious sound like? In my experience, it
is when:
- Discussion is driven more by open ended
questions than statements
- Conversation is balanced between participants
and looks more like the Harlem Globetrotters sharing the ball
than a tennis match of back-and-forth volleys
- Tone of voice is calm and even, not punctuated
- Language is inclusive, such as “And”
instead of “But”
How can you give it a try?
Questions to Consider / Experiments to Try:
- What is your more natural tendency – to
stay open, or to be right?
- Ask for feedback from others – do they
consider you open and curious?
- Who do you know that is more open and curious
than most? How does it impact their perception as a leader?
- Notice in your next meeting how many statements
you make and how many questions you ask.
- Try an experiment—when everyone expects
you to chime in with an answer, ask a curious question instead.
See how or if it changes the conversation.
"You can tell a man is
clever by his answers. You can tell a man is wise by his questions."
Naguib Mahfouz (1911 - ), Egyptian novelist, Nobel Prize Laureate
News
The Perspective Leadership Development web site is now up! Please
check it out, and let us know what you think.
Recommended Reading
Marshall Goldsmith’s book, What Got You Hear Won’t
Get You There is quickly becoming a standard for people on their
way up. In it, he addresses the behaviors that get in the way of
successful leaders’ future success, and how to change them.
In his direct and humorous way, he helps bring a dose of reality
to all of us.
If you know of others who may benefit from A New Perspective,
please feel free to forward the newsletter link.
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